Penn State Media Sales » Business/Economics
Points out that customer expectations can be identified and measured initially as well as over time, shows how employees can monitor and satisfy customer needs, and explains what to do when customer expectations are unrealistic. The Ritz-Carlton is the basis for a case study of a company that takes a systems approach to quality to achieve 100 per cent customer satisfaction.
$155.00
Media Type: DVD
Length: 29 min
Stock Number: 36854DVD
In stock items ship in 48 hours.
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