Penn State Media Sales » Business/Economics
This six-part series features documentary case studies of organizations that have implemented total quality management (TQM). The first program explains how management can provide leadership for the successful implementation of TQM, and considers the behaviors and personal characteristics of an effective leader. Presents a case study of Federal Express, which effectively introduced TQM using the top-down approach. Host: Doris McMillon. Produced by the University of Maryland's Office of Instructional Development.
$155.00
Media Type: DVD
Length: 29 min
Stock Number: 36850DVD
In stock items ship in 48 hours.
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