Penn State Media Sales » Business/Economics
Successful companies put customers at the center of every decision and transaction. Good customer service requires tact, consideration, and conflict management skills. Understanding customers requires sensitivity to customer queues and the ability to listen. Learn how to respond to each customer's needs in ways that both please your customer and build your organization. Study guide included.
$95.00
Media Type: DVD
Length: 24 min
Stock Number: 98023DVD
In stock items ship in 48 hours.
PAYMENTS PROCESSED BY THE PENNSYLVANIA STATE UNIVERSITY
USA: $7.50
International: $50.00*
* Shipping may be less than the amount specified depending on your shipment location. If applicable, your shipping email will reflect the lower shipping price.
6% sales tax will be charged to all orders shipped to PA