Penn State Media Sales » Business/Economics
Demonstrates the value of customer service and how best to implement it among employees at all levels in higher education. Develops the concepts of "moment of truth" and "cycle of service," identifies organizational goals and changes necessary for a strong customer-service program, provides standards to measure customer satisfaction, and suggests rewards for employees who provide outstanding customer service. Produced by Penn State Television / WPSX-TV.
$35.00
Media Type: DVD
Length: 21 min
Stock Number: 24531DVD
In stock items ship in 48 hours.
PAYMENTS PROCESSED BY THE PENNSYLVANIA STATE UNIVERSITY
USA: $7.50
International: $50.00*
* Shipping may be less than the amount specified depending on your shipment location. If applicable, your shipping email will reflect the lower shipping price.
6% sales tax will be charged to all orders shipped to PA